Guarantee & Shipping

Live Animals and shipping
Published 10th Jan 2011

100% Live Arrival - Guaranteed

FREE USPS SHIPPING on orders $89.00 or more! Just use CODE: FREE SHIPPING

Spend $149 and get $10 OFF! with FREE USPS SHIPPING!

 We will make your customers experience as easy as possible. We guarantee the live arrival of all our animals, so you don’t have to worry. We do have to have your help with this. Customer must be home to receive the order on the first delivery attempt and to contact us at in the first 2 hours if their is a problem. If there is a problem we ask that you send a picture of the DOA in an unopened bag. Either replacement or credit will be issued at our discretion.

Payment Options

We accept payments by Postal Money Order, PayPal and Credit cards

Send Postal Money Order to:

Alpha Pro Pets

2256 St Rt 59

Kent, Oh 44240

For PayPal orders outside of our web site:

  1. Online go to: or just use the credit card feature during checkout
  2. Click on ‘To send money’, then follow the instructions on the screen.
  3. Our PayPal address is:


 International orders  Not shipping International Orders at this time.

Box and Handling fees

We never ad box or handling fee's (USA residents Only).  Nor is there ever a charge for heat or cold packs if needed.

Questions or problems?

Please email me at:

Thank you for your business.  Our goal is to have you return & tell your friends about us.

​We try to schedule your shipments of anything LIVE so they don't get stuck in transit over the weekends.


****Due to USPS and FedEx rise in delays and lost packages, shipping will be at our discretion. Expect packages to ship on the following Monday or Tuesday depending on the contents of your order and shipping preferences, destination, etc. **** 




Monday - FedEx Overnight, FedEx 2 day, USPS Priority

Tuesday - Will ship the following Monday

Wednesday - Will ship the following Monday

Thursday - Will ship the following Monday

Friday - Will ship the following Monday

Saturday - Will ship the following Monday

Sunday - Will ship the following Monday